Training Specialist I

Conduct training classes on PLP systems and processes for new hires and existing staff, leading both classroom and one-on-one discussions on a regular basis. Deliver departmental rules and expectations with precision, while assisting in developing Quality Control Standards and suggesting process improvements to management. Create and edit training documentation, coach staff on updates, and monitor random sampling of data entry to provide error feedback for coaching. Research errors for root cause analysis and ensure all processes remain compliant with regulations and client expectations. Maintain superior quality and production metrics while demonstrating high-level knowledge of residential and commercial tracking requirements.