Training Specialist
On-siteProvidence, Rhode Island, United States
Job Summary
Design, develop, and deliver comprehensive training curricula including Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets for Contact Center teams. Facilitate workshops, on-the-job training, and demonstrations while collaborating with operational and product teams to identify training gaps. Track program participation, assessment results, and effectiveness, continuously refining materials based on evaluations and evolving company priorities. Stay current with learning management systems and industry best practices to ensure training remains relevant. Support emergency and storm response efforts as required. This temporary role in Providence, RI, offers competitive pay and benefits, with a preference for candidates familiar with Rhode Island utility policies and regulated customer experience environments.
Required Qualifications
- Bachelor's degree
- at least five (5) years of progressive training experience
- Proven ability to develop and facilitate technical and operational training programs
- Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions
- Excellent facilitation, organizational, and time management skills
- Proficiency in Microsoft Office Suite and other related training software
Desired Qualifications
- Utility experience
- Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island
- Knowledge of customer experience best practices within a regulated environment
- Exposure to Rhode Island regulations and policies
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