Training Operations Lead
$70,000–$90,000 year
RemoteUnited States
Job Summary
Own the daily operational flow of all Instructor-Led Training programs, managing instructor scheduling, curriculum versioning, and course closeouts while ensuring accurate student enrollment and certificate delivery. Partner with Accounting to optimize payment timelines and oversee logistics, inventory management, and supply chain fulfillment for training materials and industry certifications. Maintain data integrity across NetSuite, Salesforce, and the LMS to support reporting, and document all processes to enable scalability. Collaborate with internal teams, vendors, and contractors to resolve remediation needs and improve the on-site experience for crane and rigging training.
Required Qualifications
- 3+ years of experience in training operations, logistics, supply chain, or a similar operations role supporting Instructor-Led Training (ILT) or professional services
- Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States
- Following the offer of employment, all roles will require a background check and a drug and alcohol test
- All new hires will be required to complete the I-9 Form and E-verify process upon employment
Desired Qualifications
- Preferred - Understanding of the end-to-end ILT program lifecycle, from scheduling and fulfillment through delivery and continuous improvement
- Experience managing logistics, inventory, fulfillment, and supply chain operations with a high degree of accuracy and organization
- Proficiency with enterprise systems, including NetSuite and Salesforce, with the ability to maintain data integrity and optimize operational workflows
- Experience documenting processes, creating SOPs, and building enablement materials that improve consistency and scalability
- Excellent written and verbal communication skills with the ability to partner effectively across teams and manage external contractors and vendors
- Comfortable leveraging technology, automation, and AI tools to improve operational efficiency and scale processes in a high-growth environment
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