Training Manager- Penang
On-siteBayan Lepas, Penang, Malaysia
Job Summary
Conduct thorough assessments to identify training needs across departments and analyze performance metrics to determine priorities. Design and develop tailored training curriculum, materials, and resources while creating engaging modules using various instructional methods. Facilitate in-person and virtual workshops, deliver content effectively, and develop evaluation methods to assess program effectiveness. Collect stakeholder feedback for continuous improvements, provide ongoing coaching to reinforce learning, and collaborate with managers on individual and team improvement opportunities. Coordinate schedules, venues, and logistics to ensure smooth execution while maintaining accurate records of attendance and metrics. Ensure all programs comply with company policies and industry regulations.
Required Qualifications
- Bachelor's degree in Human Resources, Education, Business Administration, or related field
- Proven experience as a Training Manager or similar role in the BPO industry
- Strong understanding of BPO operations, processes, and technologies
- Excellent communication, presentation, and facilitation skills
- Proficiency in instructional design principles and learning management systems
- Ability to multitask, prioritize, and manage time effectively
- Analytical mindset with the ability to interpret data and make data-driven decisions
Desired Qualifications
- Certification in training and development is a plus
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