Training Manager
$55,000–$65,000 year
On-siteWinnipeg, Manitoba, Canada
Job Summary
Plan, develop, and implement comprehensive professional development and training plans while overseeing the delivery of computer training and learning programs. Direct supervision and leadership of the Training and Development team, including selecting, developing, and evaluating staff. Provide coaching to support superior performance, lead orientation for new managers, and develop training policies, manuals, and multimedia aids. Manage contractual relationships with external vendors and guest speakers. International travel is required. This role contributes to IntouchCX's mission of changing customer care through trusted partnerships and AI services.
Required Qualifications
- 3-year degree or equivalent from a recognized post-secondary institution in Human Resources or Organizational Development, or a directly related field
- Minimum 5-years of experience in a training and development environment including direct facilitation and delivery of training programs
- Experience working with a team approach to employee and organizational development
- Demonstrated, progressive leadership and management skills, preferably in a related environment
- Demonstrated ability to engage people in a training session, combined with solid understanding of the role of training and development
- Superior written and verbal communication skills, conflict resolution and problem solving skills
- Strong computer skills in all Microsoft Office programs and training and development software programs
- Excellent customer service focus with strong time management, organizational and analytical skills
- Ability to work in an environment where diversity of people and situations are encountered
- Valid travel documents for international travel
Desired Qualifications
- Call/Contact Centre management and training experience
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