Training Manager - ERP
On-siteBrisbane, Queensland, Australia
Job Summary
Develop and deliver the ERP training strategy, training plan, and delivery schedule aligned to program milestones. Translate approved D365 Finance & Supply Chain Management processes, system designs, and ways of working into clear, user-focused training materials, learning plans, scripts, quick reference guides, and job aids. Plan and coordinate classroom, virtual, hands-on, and self-paced learning sessions for end users, SMEs, process owners, and super users. Support the ERP Change Manager with the super user network, training readiness updates, and business readiness activities through go-live. Support cutover and hypercare through refresher training, common question guides, knowledge articles, floor-walking support, and lessons learned. Work closely with Functional Leads, Business Process Owners, Change, Testing, Data, and the implementation partner on-site five days per week.
Required Qualifications
- Demonstrated experience leading training for system, process or business change programs
- Exposure to ERP, finance, supply chain or enterprise systems implementations
- Strong working knowledge of D365 Finance & Supply Chain Management
- Exposure to finance, procurement, inventory, warehousing, manufacturing, sales or master planning processes
- Demonstrated experience across training needs analysis, curriculum and content design, training delivery, facilitation and learning evaluation
- Confidence using learning management and authoring tools
- Confidence using Microsoft 365
- Confidence using Teams
- Confidence using SharePoint
- Confidence using Excel
- Confidence using PowerPoint
- Strong facilitation skills
- Stakeholder engagement skills
- Communication skills
- Experience in Learning & Development
- Experience in change management
- Experience in instructional design
- Experience in business process improvement
- Experience in project delivery
- Full-time employment
- Based in Brisbane office
- On-site five days per week
- Proof of eligibility to work in Australia
Desired Qualifications
- Ideally within ERP or enterprise systems environments
- Relevant qualifications or experience in Learning & Development, change management, instructional design, business process improvement or project delivery
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