Training Manager – Automotive Service
On-siteManila, Metro Manila, Philippines
Job Summary
Conduct Training Needs Analysis for service teams and develop annual training plans aligned with business goals and aftersales KPIs. Design and deliver programs covering automotive technical knowledge, service processes, and customer communication skills while collaborating with OEMs to ensure compliance. Measure training effectiveness using productivity and customer satisfaction metrics, then continuously improve content and methodologies. Manage internal trainers and subject matter experts, standardize learning materials, and prepare regular reports for senior management. Bachelor's degree required with 5+ years in automotive service and 2–3 years in training leadership.
Required Qualifications
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields
- Minimum 5 years of experience in the automotive industry (service/aftersales preferred)
- At least 2–3 years in a training or L&D leadership role
- Strong training design and facilitation skills
- Solid understanding of automotive service operations and workshop processes
- Leadership, coaching, and stakeholder management skills
- Excellent communication and presentation skills
- Analytical mindset with a focus on continuous improvement
Desired Qualifications
- Experience working with OEM standards (e.g., Toyota, Ford, Hyundai, etc.)
- Certified trainer (Train-the-Trainer or equivalent)
- Proficiency in English (both written and spoken)
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