Training Lead & Operational Transformation Specialist

Design and execute a comprehensive, organization-wide Epic training strategy and timeline, building and maintaining the training environment in coordination with the technical team. Develop role-based training tailored to LRHC-specific workflows, including integrated behavioral health, dental, and sliding fee scale processes, while creating e-learning modules, quick-reference guides, and competency assessments. Partner with clinical and operational leaders to map current workflows to future Epic best practices, integrating HRSA compliance guidelines and UDS data capture requirements directly into end-user training. Serve as a change advocate to address user resistance and promote data-driven operational workflows that ensure seamless communication between medical, behavioral health, and dental modules. This role supports clinical, administrative, and financial staff proficiency while aligning system capabilities with value-based care goals.