Training Lead - Guidewire
$88,000–$110,000 year
HybridRichmond, Virginia, United States or Milwaukee, Wisconsin, United States
Job Summary
Conduct training needs assessments and design curricula, learning paths, and eLearning content for the Guidewire portfolio across the US and Bermuda. Deliver instructor-led, virtual, and train-the-trainer programs while partnering with business SMEs to validate outcomes and manage learner participation. Assess learner readiness and proficiency, then measure effectiveness through assessments, feedback, and adoption metrics to support post-go-live reinforcement. Collaborate with Change Management, Product, and Operations teams to align training with release objectives and maintain learning repositories. This role supports Markel's global community of optimists and problem-solvers in driving adoption and proficiency for new processes and technologies.
Required Qualifications
- Bachelor's degree or 7+ years of experience in Training, Learning & Development, Instructional Design, Change Management, or Organizational Effectiveness
- Proven experience designing and delivering training for large-scale technology implementations
- Strong instructional design experience, including curriculum development, eLearning, job aids, and performance support tools
- Strong facilitation, presentation, and stakeholder engagement skills
- Experience applying adult learning principles and instructional design methodologies
- Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Copilot
- US Work Authorization required
- Markel does not provide visa sponsorship for this position, now or in the future
Desired Qualifications
- Insurance industry and/or Guidewire experience preferred
- Experience leveraging AI tools (e.g., Microsoft Copilot, ChatGPT) to accelerate instructional design, content creation, training administration, and learning analytics
- Ability to translate complex business and technology concepts into clear, engaging learning experiences
- Experience creating role-based learning programs that improve user proficiency and adoption
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