Training Execution Lead
On-sitePlano, Texas, United States
Job Summary
Lead training project work and program initiatives by owning end-to-end delivery of assigned training projects, including planning, stakeholder alignment, communications, status reporting, and implementation. Evaluate training curriculum and program effectiveness to develop enhancements based on business needs and learner feedback. Drive project management activities for department initiatives while managing timelines, deliverables, dependencies, and risks. Serve as a training subject matter expert to consult with cross-functional partners on designing and executing effective training solutions. Monitor program performance to provide insights and recommendations to leadership based on operational results and stakeholder feedback. Partner with Operations to support the successful rollout of new initiatives, programs, and system enhancements.
Required Qualifications
- 5+ years of field support training experience
- 2 years of serving as a mentor or subject matter expert
- Operations background in QSR, retail or hospitality industry
- Bachelor's degree in a related field or equivalent work experience
- Strong organizational and coordination skills with attention to detail
- Effective communication and cross-functional collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
Desired Qualifications
- Experience supporting multi-unit or enterprise operations
- Experience in Restaurant, hospitality, or retail environments
- Experience supporting or guiding team members
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