Training & Development Specialist
$70,000–$80,000 year
On-siteCalgary, Alberta, Canada or London, Ontario, Canada
Job Summary
Conduct training needs and skills gap assessments to identify development opportunities across departments. Design, develop, and maintain training materials, learning resources, procedures, and standardized work instructions. Deliver engaging training programs through workshops, webinars, coaching, e-learning, and in-person instruction. Support onboarding programs and employee development initiatives by providing structured learning pathways. Collaborate with leaders and HR to develop competency models, employee development plans, and career progression pathways. Maintain and administer the Learning Management System (LMS), including training records, course assignments, and learner progress tracking. Monitor and evaluate training effectiveness through assessments, feedback, competency validation, and performance metrics. Ensure all training programs meet legislation requirements. Report to the Training & Development Manager, focusing primarily on Service operations while collaborating with leaders and subject matter experts to standardize processes. Work within a Monday-Friday schedule with occasional extended hours and a 20% travel requirement.
Required Qualifications
- Reside within commuting distance to a JJE location in Canada
- Over 3 years in service operations roles
- Over 2 years in heavy equipment, trucking, or manufacturing industries
- Strong understanding of ERP and operational systems such as IntelliDealer, Smartsheet, TARGIT, and TEAMS
- Skilled in adult learning, training design, facilitation, and delivering engaging presentations
- Experience coaching and developing service teams, including Service Writers and Coordinators
- Ability to identify performance gaps and build learning solutions aligned with business needs
- Capable of translating complex technical processes into clear training materials and job aids
- Strong communication, organization, project management, and stakeholder-influencing skills
- Post-secondary diploma
- Valid driver's license with a clean driving record
- Must be able to pass a pre-employment background check
- Must have or be able to obtain a valid passport and be available for travel
- Must be able to lift 50 lbs
Desired Qualifications
- Certificate, Diploma, or Degree in Adult Education, Learning & Development, Instructional Design, Organizational Development, Human Resources, or related discipline
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.