Training & Development Manager
HybridPittsburgh, Pennsylvania, United States
Job Summary
Design and deliver high-quality training offerings for internal employees and external stakeholders, establishing robust onboarding programs for staff and analysts. Collaborate with management to identify development needs, develop curriculum, and recruit subject matter experts for delivery. Manage special projects such as the analyst immersion program, overseeing budgets, timelines, and administrative functions including registrations and evaluations. Monitor analytical tool utilization, maintain a current training library, and deploy feedback processes to improve effectiveness. Coordinate communication plans for training events and supervise personnel engaged in development activities.
Required Qualifications
- Bachelor's degree or an equivalent combination of education, military service, and professional experience
- Six (6) or more years of experience in areas including but not limited to information technology, law enforcement or intelligence or a related field
- Demonstrated experience providing instruction to adult audiences on matters relevant to the NCFTA mission
- Demonstrated proficiency in Microsoft 365 suite to include Teams and PowerPoint
- Possesses, or will obtain recognized Instructor certification(s), including Train the Trainer course completion in relevant subject matter areas
- Able to travel as needed
- Demonstrated experience as a cyber/fraud researcher or analyst in a law enforcement, regulatory, or similar setting
- Demonstrated working knowledge and understanding all applications and tools available to perform the job and use these resources effectively, to include Microsoft 365 Suite (e.g., Teams and PowerPoint)
- Superior verbal and written communication abilities
- Ability to develop and maintain strong, collaborative relationships with staff, members, and external collaborators
- Excellent organizational and critical thinking skills
- Professional demeanor with attention to detail
- Engaging personality supported by inquisitive, analytical, problem-solving mindset
- Demonstrated sound judgment when making decisions
- Ability to manage multiple projects (training and other) with competing priorities and deadlines
- Demonstrated flexibility in dealing with multiple stakeholders with competing interests, projects, and training needs
- Lifting, carrying, pushing, pulling 15 pounds
- Ability to kneel, crouch, bend and reach to retrieve and handle materials and supplies
- Ability to speak clearly and distinctly when communicating
- Adequate hearing to perform duties
- Adequate vision to perform duties
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