Training & Development Lead
HybridBengaluru, Karnataka, India
Job Summary
Conduct ongoing research in business-critical areas to support the design and delivery of high-impact learning solutions. Provide guidance, coaching, and feedback to junior team members while delivering training sessions locally or globally. Own and manage long-term deliverables within the Business Academy, coordinating support and ensuring successful execution from planning to delivery. Drive promotion and awareness of learning opportunities across the business, identifying innovative ways to engage the target audience. Set the tone for high-quality service and learning delivery within the team, acting as a role model for excellence. Understand stakeholders' needs and provide clear, practical, "how-to" guidance to support them effectively.
Required Qualifications
- 6–9 years of experience in Learning & Development or a business‐relevant field
- Proven experience in learning design and facilitation, with at least one recognised specialism
- Strong project management skills and experience overseeing learning programs from an administrative and delivery perspective
- Solid background in training facilitation and delivering learning sessions
- Excellent stakeholder management and relationship‐building capabilities, with the ability to engage, influence, and collaborate effectively with stakeholders at various levels across the organisation
- Experience working with senior stakeholders and influencing at different organizational levels
- Strong understanding of learning design principles, measuring learning impact, and evaluation methods — and the ability to share this knowledge with others
- Ability to handle challenging situations with professionalism, escalating issues appropriately
- Proactive in gathering information from stakeholders and sharing relevant insights with the team
- Curious mindset with a strong commitment to continuous learning — both within the current role scope and future areas of development
- Strong problem‐solving skills and the ability to work effectively in a dynamic, fast‐paced environment
- Proactive approach to managing workload, priorities, and proposing solutions
- Proficiency in Microsoft Excel and PowerPoint aligned with team needs
- Advanced facilitation skills with the ability to connect with live audiences (virtual or in‐person)
- Ability to analyze and present data in a clear and meaningful way to business stakeholders
Desired Qualifications
- Experience in the financial services industry, ideally in an organization similar to TMF Group
- Interest or experience in Artificial Intelligence (AI) or using digital tools to enhance learning and training methods
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