Training & Design Specialist – Commercial Onboarding & Servicing
$48,000–$72,000 year
Hybrid · Cleveland, Ohio, United States or Brooklyn, Ohio, United States
Job Summary
Design, develop, and deliver comprehensive training programs for Commercial Onboarding & Servicing, including new hire, refresher, and soft-skills training. Create engaging instructional materials (reference guides, job aids, instructional videos) and deliver sessions in person and virtually. Coach employees on soft skills, align training with regulatory/compliance requirements, collaborate with business leaders across departments, identify knowledge gaps, and drive continuous improvement in a fast-paced banking environment. Ensure training solutions support onboarding, servicing activities, and changing processes/tools while managing multiple initiatives and stakeholders.
Required Qualifications
- Bachelor’s degree in business, Finance, Education, or related field, or equivalent work experience
- Minimum 3 years Training, leadership or adult learning background
- Success in technical subjects and ability to explain concepts clearly
- Adaptable approach for different learning styles and behavior recognition
- Commitment to a learning organization and team environment
- Business, technical, and cross-functional skills for problem-solving and timely decisions; understanding of financial and performance metrics
- Collaborative and independent work within and beyond defined job functions
- Strong verbal and written communication with positive influence on large audiences
- Ability to work with Leaders and in a High-Paced environment with several initiatives
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