Training Coordinator - IFS Academy
HybridColombo, Western Province, Sri Lanka
Job Summary
Coordinate IFS Academy's training, digital learning, and certification activities across employees, partners, and customers by managing learning plans, schedules, and LMS operations. Support learner onboarding, handle Academy Mailbox queries, and organize training events while maintaining the Academy calendar. Utilize AI, automation, and digital tools to enhance learner experience and operational efficiency, identifying opportunities for process improvements and collaborating with technology teams to resolve system issues. Manage training data, reporting, and certification activities while building relationships with internal teams and external stakeholders.
Required Qualifications
- Degree or diploma in Information Technology, Information Systems, Business Management, Business Information Systems, Human Resource Management or a related discipline
- 1-3 years of relevant experience
- Strong communication, organizational and problem-solving skills
- Good understanding of business processes and an ability to quickly learn training and digital learning processes
- Basic technical aptitude and ability to work with business applications and LMS platforms
- Strong interest in AI, automation, digital tools and emerging technologies
- Ability to work effectively with internal teams, customers and partners
Desired Qualifications
- Experience working with an LMS or enterprise business applications
- Experience coordinating physical, virtual or digital learning programs
- Experience with AI, automation, data/reporting or digital productivity tools
- Experience identifying and implementing process or system improvements
- Experience in technology, SaaS or software environment
- Previous experience in training coordination, digital learning or L&D
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