Training and Quality Consultant - Property & Casualty Insurance
HybridAmelia, Ohio, United States
Job Summary
Develop structured training curricula for Product Management and Operations covering onboarding, regulatory standards, and SOP adherence. Maintain documentation for the Product Development Life Cycle and update product knowledge repositories, templates, and job aids. Identify improvement opportunities within training, processes, and onboarding while supporting root cause analysis on quality issues to enable common standards. Lead implementation of new product processes, tools, and initiatives alongside Audits and Market Conduct exams. Collaborate with Product Enablement and Operations teams to coordinate training, process improvements, and quality checks across all lines of business.
Required Qualifications
- 4+ years of experience in insurance or product management roles, with demonstrated focus on training, compliance, or QA
- Strong documentation skills
- Strong verbal and written communication abilities
- Detail-oriented and passionate about knowledge transfer
- Analytical mindset with a focus on quality improvement
- Product technical expertise to build diverse training programs
- Continuous improvement to identify opportunities to craft training to different learning styles
- Time management
- Process improvement
- Project management
- Communicates Effectively
- Balances Stakeholders
- Business Insight
- Collaborates
- Manages Ambiguity
- Problem Solving
- Technical Expertise
- Bachelor's degree in Business, Finance, Math, or related field
- Ability to lead Audits and Market Conduct exams in Product
Desired Qualifications
- If you have a quality or audit background, you may enjoy our Product Training & Quality Consultant
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