Training and Documentation Specialist
$70,000–$70,000 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-sitePart Time$70,000–$70,000 yearAssociates Degree
Part TimeAssociates Degree
Job Summary
Develop and maintain Standard Operating Procedures by collaborating with subject matter experts to capture, analyze, and validate call center workflows while ensuring regulatory compliance. Architect a centralized SOP management system with version control and audit trails, then lead the design, rollout, and ongoing refinement of a Learning Management System that embeds product mastery and service excellence. Conduct deep-dive analyses of compliance rates and training effectiveness to drive corrective action plans and continuous improvement across internal and BPO partner operations.
Required Qualifications
- Bachelor's degree in a relevant field (e.g., Business, Education, Technical Writing) or equivalent work experience
- Proven experience in developing and maintaining Standard Operating Procedures
- Strong instructional design skills
- SOP documentation skills
- LMS administration skills
- Detail-oriented with a focus on accuracy and consistency
- Excellent verbal and written communication skills
- Ability to exhibit effective coaching, mentoring, and facilitation of cross-cultural adult learning
- A data-driven focus on KPI monitoring and process optimization
- Ability to work collaboratively in a team and independently on various project management, change leadership, and strategic alignment initiatives
- Must be able to lift up to 20 lbs
Desired Qualifications
- Familiarity with financial services regulations and compliance requirements
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