Training and Development Specialist

Utilize hotel systems and analyze departmental performance to identify employee training needs and skill gaps, then tailor educational content accordingly. Develop and deliver training programs and workshop sessions focused on customer service skills while coordinating onboarding and orientation sessions to integrate training goals with overall hotel operations. Evaluate training effectiveness and employee progress to ensure long-term operational stability and a well-prepared employee base. Maintain training records and compliance documentation to support employee growth and career development.