Training and Development Associate - Processor 880 Industrial Way (SLO)
$36,400–$41,850 year
On-siteSan Luis Obispo, California, United States
Job Summary
Provide training and coaching to Mission Services and Donated Goods & Retail employees on-site at designated stores to develop hard and soft skills. Document individual performance through weekly assessments, identify work concerns, and address issues with employees and the Employment Specialist. Greet store customers, offer assistance, ring up sales following cash handling procedures, and place or display inventory on the sales floor. Straighten and rearrange merchandise to increase customer appeal, assist with stock rotation and markdowns, and prepare store donations for transfer to the central processing plant. Communicate problems, complaints, potential theft, and safety issues to the Store Manager, Director of Training & Development, and Employment Specialist. Sets work schedules and assigns tasks to workforce employees while modifying workstations to meet the limitations of individuals with disabilities. Ensures completion of all in-store training and trains store and related donated goods procedures individually or in groups.
Required Qualifications
- High school diploma or equivalent
- Associate degree in behavioral science or related field
- Valid California class C driver license
- Ability to communicate effectively in English, both orally and in writing
- Ability to assess WDS employee progress and performance
- Ability to understand and follow program-specific policies and procedures
- Ability to understand and follow Goodwill Standard Operating Procedures
- Ability to train store and related donated goods procedures, both individually and in groups
- Ability to demonstrate satisfactory attendance, as outlined in Goodwill policy
- Ability to communicate effectively with Mission Services, DGR, and T&D
- Ability to recognize and make recommendations for treatment of behaviors that are obstacles to performance such as limited and underdeveloped work habits, poor health and hygiene, and low self-esteem
- Ability to demonstrate sensitivity to the needs of individuals in terms of cultural diversity, physical limitations, economic hardship, learning disabilities, or any other areas of difference or barriers to employment that participants may have
- Ability to understand others' feelings and personal viewpoints
- Ability to maintain stable working relationships with all employees
- Ability to adhere to safe work practices as documented in Company safety policies
- Ability to report safety hazards/accidents promptly to supervisor or safety committee member
- Familiarity with Goodwill's mission
- Familiarity with general Company policies and procedures
- Knowledge and understanding of obstacles to retaining successful employment
- Familiarity with electronic cash registers and POS systems
- Ability to communicate in basic Spanish
- Ability to lift 15 lbs
- Ability to lift 25 lbs
- Ability to stand regularly for 31-70% of the time
- Ability to walk regularly for 31-70% of the time
- Ability to bend regularly for 31-70% of the time
- Ability to push regularly for 31-70% of the time
- Ability to squat/kneel occasionally for 11-30% of the time
- Ability to lift and carry 10 lbs or less consistently for 71-100% of the time
- Ability to lift and carry 11-25 lbs regularly for 31-70% of the time
- Ability to lift and carry 26-50 lbs occasionally for 11-30% of the time
- Ability to use a hand truck regularly for 31-70% of the time
- Ability to reach at or above shoulder level regularly for 31-70% of the time
- Ability to reach at or below shoulder level consistently for 71-100% of the time
- Ability to operate foot controls or repetitive foot movement
- Ability to drive short distances, getting in and out of vehicle repeatedly
- Ability to drive long distances in a vehicle for an hour or more
Desired Qualifications
- Associate degree in behavioral science or related field
- Two years of experience in a donated goods environment (retail or production), or equivalent
- One year of experience in a supervisory or lead role
- One year of experience working with individuals with obstacles to employment
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