Training and Coaching Specialist
$65,000–$104,650 year
On-site · Raritan, New Jersey, United States
Job Summary
Training and Coaching Specialist in MedTech training for Customer Support Services at Johnson & Johnson MedTech in Raritan, NJ. Responsibilities include delivering instructor-led and virtual training, creating scalable learning content, developing micro-learning modules and knowledge assets, maintaining a knowledge base, localizing content, ensuring accessibility and compliance, and partnering with global teams to align training with business needs. Drive call quality improvement, conduct needs analyses, and produce analytics and reports to support training effectiveness.
Required Qualifications
- Minimum of two years of relevant experience is required
- Experience delivering instructor-led classroom facilitation and virtual training
- Design, develop, and produce micro-learning, short-form video content, job aids, and scalable learning assets
- Experience managing LMS and/or knowledge platform publishing, content updates, and training completion tracking
- Strong knowledge of knowledge management practices, content lifecycle governance, documentation standards, and version control
- Experience with call quality monitoring, scorecards, calibration, coaching, and performance improvement practices
- Excellent verbal and written communication skills
- Ability to partner effectively with global and regional stakeholders
- Strong organizational skills and ability to support SOX, audit, and compliance documentation requirements
- Proficiency with Microsoft Office and learning tools
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