Training & Adoption Lead
On-siteMelbourne, Victoria, Australia
Job Summary
Design and coordinate training and capability solutions to support successful implementation of regulatory, operational, and system changes across the Workers' Compensation Self-Insurance business. Embed learning strategies that ensure employees and leaders possess the knowledge required to adopt new ways of working while providing ongoing feedback loops to identify adoption barriers and emerging risks. Collaborate with operational leaders, subject matter experts, technology stakeholders, and Case Managers to drive workforce readiness, capability uplift, and sustainable adoption that maximizes business outcomes and compliance performance. Translate technical and legislative concepts into practical learning solutions and analyze stakeholder feedback to improve adoption effectiveness.
Required Qualifications
- A qualification or certification in a Business, Organisational Change, Human Resources, Project Management, Psychology, Communications or a related discipline
- Demonstrated experience in training, learning and development, organisational change, capability uplift or adoption-focused roles
- Experience developing and delivering training programs within complex operational environments
- Proven ability to translate technical, legislative or process changes into practical learning solutions
- Experience collecting and analysing stakeholder feedback to improve adoption outcomes
- Experience supporting large-scale business, regulatory or system change initiatives
- Strong instructional design and adult learning capability
- Excellent facilitation, presentation and communication skills
- Ability to simplify complex technical and regulatory concepts into practical operational training
- Strong stakeholder engagement and relationship management skills
- Experience monitoring adoption effectiveness and learning outcomes
- Analytical and problem-solving skills with the ability to identify trends and improvement opportunities
Desired Qualifications
- Qualification or certification in Adult Learning, Training & Assessment, Organisational Change or Change Management
- Prosci, ADKAR or equivalent Change Management certification
- Project Management certification or related qualification
- Industry qualifications relevant to Workers' Compensation, Insurance or Claims Management
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