Training & Administrative Analyst
On-siteBethesda, Maryland, United States
Job Summary
Provide ongoing training and troubleshooting support for managers on legacy proprietary software and the newly implemented Workday platform. Create simple how-to guides, cheat sheets, and video tutorials to help staff navigate system updates and standard procedures. Manage the flow of billing changes and corrections between accounting and operations departments, ensuring operational updates are accurately reflected in financial records. Maintain accurate records of manager training progress and system access credentials while utilizing Excel, Word, and Outlook to generate reports and maintain clear communication. Facilitate digital filing and general organizational operational matters as needed. Full-time in-office position located in Bethesda near metro with free parking available.
Required Qualifications
- Must speak English and Spanish
- Exceptional patience and the ability to explain technical steps to non-technical staff in a clear, supportive manner
- Advanced skills in Excel (data entry, basic formulas) and Outlook are essential
- Previous experience in office administration, HR coordinator, or technical support role is preferred
- Full-Time in-office 5 days
- located in Bethesda near metro as well as free parking
Desired Qualifications
- A proven ability to learn "legacy" or older software systems quickly
- Prior experience using Workday for HCM and Finance preferred, but would consider experience in similar software programs
- Previous experience with Workday is a significant plus, but we are willing to train the right candidate who has a strong administrative background
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