Trainer
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Design and deliver technical and soft skills training programs, including hands-on demonstrations and practical assessments for Unified Microsystems employees. Assess training needs with department heads, create comprehensive training plans, and facilitate onboarding and refresher sessions for new hires and existing staff. Collaborate with internal and external subject matter experts to develop content reflecting current systems and operational practices. Evaluate program effectiveness through assessments and feedback, then recommend improvements based on learning outcomes and business requirements. Requires a Bachelor's degree in IT, Education, or HR, plus 3–5 years of experience in training and learning development.
Required Qualifications
- Strong working knowledge of Microsoft 365 applications and administration
- Solid understanding of ITIL principles, service management concepts, and best practices, with the ability to translate these into practical, role-based training for technical and non-technical audiences
- Ability to deliver technical training focused on core IT concepts, workflows, and service processes rather than product-specific instruction, enabling learners to adapt across different tools and systems
- Strong skills in designing training materials, presentations, manuals, and practical exercises, and in facilitating engaging classroom, virtual, and hands-on training sessions
- Excellent verbal and written communication skills, with the ability to explain complex technical topics in a clear, structured, and audience-appropriate manner
- Ability to assess training needs, evaluate learning outcomes, gather feedback, and recommend improvements based on performance observations and business requirements
- Effective collaboration skills for working with department heads, subject matter experts, and external training vendors to ensure training content is accurate, relevant, and aligned with operational needs
- Strong planning and time-management skills to manage training schedules, track attendance and completion, and ensure timely delivery of training programs
- Bachelor's degree in Information Technology, Computer Science, Education, Human Resources, or a related field
- At least 3–5 years of experience in training, learning and development, or a similar role
- Proven experience in designing, delivering, and evaluating training programs, including both technical and soft skills training
- Hands-on experience conducting technical trainings related to IT support, systems, tools, or project-based environments
- Experience facilitating soft skills training, such as communication, customer service, teamwork, and professional effectiveness
- Experience working with subject matter experts (SMEs) to develop and validate technical training content
- Familiarity with onboarding programs, refresher trainings, and competency-based training approaches
- Experience in training needs analysis, training scheduling, and tracking training effectiveness
Desired Qualifications
- Background in IT services, managed services, or technology-driven organizations is highly preferred
- Prior experience in a multicultural or fast-paced work environment is an advantage
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