Trainer
$77,000–$83,000 year
Remote
Job Summary
Deliver live client and internal training sessions covering onboarding, continuing education, and issue resolution using real-world scenarios and guided practice. Translate complex card-processing workflows, Visa DPS functionality, and operational procedures into executable learning experiences for credit union clients. Customize delivery based on client configuration and go-live requirements while preparing learners to independently execute critical disputes, fraud monitoring, and reporting tasks. Collaborate with Client Services, Implementations, and Product teams to surface operational gaps and refine training materials. Evaluate learner preparedness and analyze support trends to drive continuous improvement in training effectiveness and client readiness.
Required Qualifications
- 2–4+ years of experience in training, client enablement, implementation support, or client-facing operational support roles
- Experience delivering live training in operational or production environments, not limited to classroomstyle instruction
- Experience in credit unions, financial services, payments, or card-processing operations required
- Strong facilitation, storytelling, coaching, and communication skills
- Ability to translate complex systems, procedures, and workflows into clear, practical learning experiences
- Ability to manage multiple training engagements, shifting priorities, and follow-up actions simultaneously
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