Trainer (Limited Service)
$54,724,800–$54,724,800 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteContract$54,724,800–$54,724,800 yearMedium
ContractMedium
Job Summary
Facilitate training for new customer service representatives by planning sessions, securing resources, and adapting instruction to diverse learner needs. Monitor trainee progress, coach for improvement, and identify performance gaps to provide targeted solutions. Conduct CSR observations, complete peer audits, and research inquiries to refine scripting and training effectiveness. Ensure all documentation is accurate and deliver materials per guidelines while attending weekly meetings. Travel may be required. Training begins September 8, 2026, for four weeks.
Required Qualifications
- U.S. citizenship
- Must be able to pass a standard background check, including criminal and education checks
- This company uses E-Verify to confirm each employee's work authorization
Desired Qualifications
- Bachelor's degree or appropriate combination of education
- Minimum of 1 year training experience
- 6 months of supervisory or leadership experience
- Minimum of 2 years of customer service, leadership, and team interaction skills
- Previous call center experience as a CSR
- Problem solving skills
- Organizational skills
- High degree of flexibility and ability to effectively prioritize and complete several tasks
- Ability to work independently
- Ability to work effectively in a team environment
- Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
- Excellent presentation and public speaking skills
- High attention to detail
- Minimum 1 year experience with delivery of classroom training or other formal presentations where that is the major job responsibility
- PC Proficiency, especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
- Professional demeanor and attitude
- Bilingual (Spanish) skills
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