Trainer – Knowledge-Transfer & Operational Readiness Lead
Remote
Job Summary
Deliver OCI training and knowledge-transfer engagements to client Technical Advisors and Hosting Coordinators, providing Cloud@Customer knowledge transfer, runbooks, and operational onboarding. Develop training materials, runbooks, and operational readiness documentation that meets Section 508 compliance standards. Support OCI integration into client tools including Lens, Match, and Helix while coordinating with engineering leads to ensure documentation aligns with delivered architecture. This role requires US citizenship, solid OCI and Cloud@Customer operational knowledge, and the ability to obtain client background investigations. The position offers competitive pay, comprehensive health benefits, tuition reimbursement, and unlimited training within a collaborative federal technology environment.
Required Qualifications
- US Citizen
- Solid OCI and/or Cloud@Customer operational knowledge
- Proven experience creating training content and delivering technical KT to enterprise/government audiences
- Strong technical writing skills for runbooks and operational documentation
- Familiarity with cloud operations and support processes
- Section 508 accessible-document experience
- Must satisfy client security requirements and obtain/maintain applicable client background investigation and clearance
Desired Qualifications
- Experience with CMS tooling (Lens, Match, Helix) or similar enterprise ops platforms
- Instructional design background
- Prior federal/CMS training delivery
- 6+ years in cloud operations/technical training with hands-on OCI exposure
- OCI Foundations/Operations certification a plus
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