Trainer, ILA

Deliver engaging induction and process training sessions for new hires while designing and updating training materials, presentations, and learning resources. Assess trainee performance through evaluations, quizzes, and practical assessments to identify learning gaps, then conduct refresher training sessions. Coach and mentor employees to improve product knowledge, communication, and customer service skills, collaborating with Operations and Quality teams to ensure alignment with business objectives. Monitor training effectiveness and prepare training reports and performance insights while fostering a positive learning environment that encourages employee growth and development.