Trainer
$45,614–$45,614 year
RemoteUnited States
United StatesRemotePart Time$45,614–$45,614 yearLarge
Part TimeLarge
Job Summary
Deliver new employee orientation and ongoing training for call center personnel, covering soft skills, supervisor development, process, and product topics for both employees and supervisors. Ensure class objectives and performance metrics are met by designing curriculum, researching content, and adapting programs to suit various audiences. Coordinate with quality assurance to identify training needs, maintain internal records, and update policy manuals while assessing employee requirements and providing feedback to management. Work rotating and shifting schedules with flexibility required.
Required Qualifications
- High school diploma or equivalent
- Previous call center experience
- Advanced presentation, interpersonal, time management, and organizational skills
- Strong training program design experience
- Excellent verbal and written communication skills
- Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
- Ability to work both independently and in a team environment
Desired Qualifications
- Project coordination experience
- Previous experience in banking, financial services, or customer support environments
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