Trainer - Event and Hospitality Management
On-siteParis, Île-de-France, France
Job Summary
Facilitate interactive modules on luxury guest psychology, service excellence, leadership, brand identity, and future trends. Teach VIP and VVIP protocols, anticipatory service, and multi-touchpoint guest journey design while integrating luxury standards into event planning concepts and execution. Coach teams on hiring, grooming, and performance feedback, then guide brand storytelling and ethical data usage for personalization. Run simulations, case studies, and capstone evaluations to provide developmental feedback, updating content to reflect emerging traveler expectations. Requires 5+ years in luxury hospitality or high-end event operations with proven delivery of bespoke experiences.
Required Qualifications
- 5+ years in luxury hospitality and/or high-end event operations (5-star, boutique, experiential, premium events)
- Proven delivery of VIP or bespoke guest/event experiences
- Strong facilitation and adult learning skills
- Expertise in service standards, personalization frameworks, service recovery, and brand translation
- Familiarity with sustainability, wellness, and technology in luxury contexts
- Proficiency with hospitality/event tools (PMS basics, CRM, event platforms)
- Excellent communication, discretion, and cultural intelligence
Desired Qualifications
- Certifications: CMP, CSEP, CHE/CHSE, Forbes service training, ISO 20121 awareness, ServSafe/HACCP
- International or multilingual exposure
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