Trainer
On-siteSouth Carolina, United States
Job Summary
Facilitate training for new employees in Servicing and Loss Mitigation, including orientation support and content delivery on customer relationship management, collections, and billing systems. Partner with business leaders to identify departmental needs and organize up-to-date training manuals, records, and course materials. Utilize adult learning techniques such as role playing, simulations, and lectures to achieve learning objectives while maintaining positive relationships across all departments. Stay abreast of policy updates and develop alternative training methods as needed. This full-time role involves Monday-Friday hours with up to 20-40% travel depending on seasonality.
Required Qualifications
- Bachelor's degree in Education or Organizational Development preferred
- one to two years' experience in content creation and delivery
- equivalent combination of education and experience
- 2+ years of experience delivering training materials in an adult educational environment preferred
- Experience in the Customer Service industry
- background in Collections or Finance is preferred
- The ability to effectively communicate complex information and ideas to a variety of audiences
- Ability to demonstrate sound decision making and organizational skills
- Ability to demonstrate effective classroom management skills
- Advanced experience with Excel, Word, and PowerPoint
- High level of professionalism
- This is a full-time position
- work schedule of Monday-Friday
- some schedule variations as needed
- This position will require up to 20-40% travel depending on seasonality and business needs
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