Trainee/ Junior-Projektmanager Qualität und Kommunikation (m/w/d)

Conduct active quality management by documenting standards, ensuring compliance, and identifying process optimization opportunities. Design and execute training programs to improve conversation skills and service quality while supporting the planning and coordination of knowledge communication initiatives. Leverage strong organizational skills and MS Office proficiency to drive workflow efficiency within a trusted, family-owned multichannel contact center. This role offers a long-term position with genuine development prospects in a financially healthy medium-sized enterprise, featuring individual training opportunities and a professional work environment.