Trainee Database Administrator
On-site · Hyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeEntry LevelNot SpecifiedCloud ServicesEnterprise
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Enterprise
Industry
Cloud Services
Job Summary
Trainee Database Administrator role focusing on IT helpdesk ticketing and basic troubleshooting. Responsibilities include creating, updating, and managing support tickets using ServiceNow dashboards; resolving L1/L2 tickets and escalating complex issues to L2/L3 with detailed notes; assisting team members with day-to-day project operations; active participation in team brainstorming meetings; and contributing fresh perspectives to engineering efforts.
Required Qualifications
- 0-2 years experience
- Experience with ServiceNow ticketing
- Ability to create/update/manage support tickets
- Basic troubleshooting
- Escalation to L2/L3 engineering teams
- L1/L2 ticket resolution
- Assisting team with day-to-day project operations
- Participation in team meetings
- Engage in brainstorming and provide perspectives
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