Traditional Chinese Player Support Tier1
On-siteShinjuku, Tokyo, Japan
EXPIREDShinjuku, Tokyo, JapanOn-siteContractEntry LevelMedium
ContractEntry LevelMedium
Job Summary
Provide player support in Traditional Chinese via chat and email, including translation/proofreading, password resets, and issue resolution during business hours (10:00-19:00). Onsite role located at Yotsuya/Shinjuku office in Tokyo. Collaboration within a video game-focused environment to ensure high-quality customer service and support for players.
Required Qualifications
- Native or Fluent level Traditional Chinese
- Business level English (Japanese is nice to have)
- Passionate about the video game industry
- Strong logical thinking
- Customer service experience or video game/help desk/technical support experience in an email contact center environment (nice to have)
- Able to deliver excellent customer service via email and chat
- Able to understand games from a gamer’s perspective
- Capable of analyzing and solving information accurately and swiftly within guidelines
- Possesses a team player mentality
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