Trading Systems Support Analyst
$70,000–$90,000 year
HybridToronto, Ontario, Canada
Job Summary
Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests. Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components, monitoring system health and performance to maintain platform stability. Perform alert handling, log analysis, and performance tuning while troubleshooting OMS connectivity issues using FIX protocol and network diagnostic tools. Collaborate within development teams to enhance platform features, work with end users to identify workflow improvements, and act as an escalation point for complex technical issues. Apply ITIL principles for incident, problem, and change management, design documentation for BAU activities, and participate in upgrade projects and integration testing. Ensure adherence to regulatory standards through system controls and audit-ready documentation.
Required Qualifications
- Technical Support experience on Charles River or equivalent OMS/IMS platform
- Strong customer focus and ability to recommend practical, timely solutions
- Analytical skills and SQL/Excel proficiency
- Ability to utilize SQL and scripting for data analysis and automation of support tasks
- Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment
- Understanding of investment products (funds, ETFs, equities, fixed income, OTC)
- Experience with SAAS environments and troubleshooting
- Excellent communication for liaising with stakeholders and internal teams
- Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Team-oriented approach with a focus on knowledge sharing and best practices
Desired Qualifications
- Understanding of Enterprise Scheduling Systems
- Azure tech stack
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