Tracking Coordinator After Hours

Monitor loading, unloading, and appointments while following up with customers regarding delays, missed appointments, and late arrivals. Act as the primary liaison between Carrier Sales Representatives, Account Operations, and partner carriers to build and maintain relationships. Identify potential problems before they occur and ensure issues such as delays or accidents are communicated immediately to relevant teams. Maintain professionalism and exceptional telephone etiquette while assisting other team members as required. This evening shift role supports a culture of respect, expertise, and continuous improvement within a bilingual, 100% remote environment.