Track Case Manager
On-siteSpartanburg, South Carolina, United States
Job Summary
Oversee and manage patient scheduling, care coordination, and follow-up for high-risk, acute, and transitional care patients within the assigned Spartanburg region. Evaluate and prioritize new patient referrals, conduct initial screenings, and verify insurance eligibility to determine appropriate service needs and placement. Monitor scheduling buckets for region and transitional care management, address urgent requests, and schedule appointments per the Care Model including TCM visits and follow-ups. Maintain strong communication with patients, families, and referral sources while managing phone and voicemail intake. Collaborate with care teams, review group chats, and attend monthly meetings to ensure seamless operations. Work a seven-day track schedule Monday through Sunday from 7:00 AM to 7:00 PM.
Required Qualifications
- Licensed nurse
- Nursing license in good standing
- Minimum of two (2) years of clinical experience
- Previous experience in a medical or healthcare setting
- Experience in a scheduling or administrative role
- Familiarity with medical terminology
- Familiarity with procedures
- Familiarity with insurance verification processes
- Strong organizational and time management skills
- Ability to multitask
- Ability to prioritize responsibilities effectively
- Ability to read
- Ability to communicate effectively
- Strong written skills
- Strong verbal skills
- Basic computer knowledge
- Ability to manage
- Ability to demonstrate effective leadership skills
- Good interpersonal skills
- Ability to foster a cooperative work environment
- Team player
- Ability to manage multiple responsibilities
- Sound judgment
- Ability to work flexible hours
- Ability to travel between offices, facilities, etc.
- Licensed driver
- Automobile insured in accordance with state and/or organizational requirements
- Automobile in good working order
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