Tracing Coordinator
On-siteHamilton, Ontario, Canada
Hamilton, Ontario, CanadaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Make outbound calls to carriers throughout the day to confirm pickups, in-transit status, ETAs, and deliveries. Monitor shipments from pickup through final delivery, updating the TTSLS with accurate information and obtaining Proofs of Delivery. Manage high volumes of phone calls and emails while identifying and escalating service issues to the Operations team. Prepare and distribute a detailed daily handoff email for the after-hours team. Work closely with Operations and Customer Service to maintain service levels and resolve shipment exceptions efficiently.
Required Qualifications
- Working knowledge of Microsoft Outlook and Excel
- Excellent time-management and prioritization skills
- Ability to effectively address issues or complaints
- Ability to work well both independently and in a team environment
- Detail-oriented
- Multi-tasking ability
- Clear and confident customer service skills
- Good interpersonal skills
- Ambitious
- Enthusiastic
- Reliable
- Full-time permanent position availability
- Monday to Friday work schedule
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