TP- Desktop Support Analyst
On-siteColumbus, Ohio, United States
EXPIREDColumbus, Ohio, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Respond to and resolve help desk tickets via phone, email, and in person, providing hands-on desk-side assistance for the local office. Set up, configure, and deploy workstations, laptops, printers, and peripherals while managing user accounts, password resets, and permissions within Microsoft 365. Diagnose and troubleshoot hardware, software, and network connectivity issues, documenting solutions in the ticketing system and maintaining the IT asset inventory. Escalate complex problems to senior IT staff as needed and ensure endpoint protection updates are current on all devices.
Required Qualifications
- Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
- Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password resets, account unlocks)
- Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management)
- Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices
- Familiarity with remote support tools and techniques
- Valid Driver's License
- OSHA 10 certification
- Ability to lift up to 40 lbs
- Ability to walk job sites
- Strong customer service orientation and patience when working with non-technical users
- Good problem-solving skills and the ability to troubleshoot methodically
- Strong hardware troubleshooting skills across Windows-based endpoints
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong organizational skills with the ability to manage multiple tickets and priorities
- Minimum of High School Diploma or GED equivalent
Desired Qualifications
- CompTIA A+ (preferred)
- CompTIA Network+ or similar networking certification (a plus)
- ITIL Foundation certification (a plus)
- Microsoft 365 Certified: Fundamentals (a plus)
- Familiarity with MDM platforms for mobile device support
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