Toyota Service Advisor

Service Advisor responsible for managing the service journey end-to-end, delivering aftersales customer care, building rapport to understand needs, guiding customers to the right products and services, and promoting genuine parts and services. Responsibilities include providing accurate estimates, coordinating scheduling and workshop coordination, and ensuring a seamless customer experience, while identifying sales opportunities and collaborating with colleagues to achieve customer satisfaction. Requires strong customer-service skills, clear communication, initiative, multitasking ability, and teamwork.