Toyota Service Advisor
$50,000–$80,000 year
On-siteWest Simsbury, Connecticut, United States
Job Summary
Manage the entire service experience for customers, prioritizing their satisfaction and resolving issues raised. Process all documentation to state and/or manufacturer standards while meeting production metrics prescribed by management. Maintain manufacturer Customer Satisfaction Index (CSI) standards and complete required training for certification. Act as an advocate for teammates with a commitment to technology advancement, utilizing effective oral, written, and listening communication skills. This role requires a high school diploma and one to two years of experience in a customer service environment.
Required Qualifications
- High School Diploma
- Can adapt and embrace change with an internal and external customer centric mindset
- Possesses effective communication skills: oral, written, listening
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
Desired Qualifications
- 1-2 years' experience in a customer service orientated environment preferred
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