Tower Transportation Representative
$65,000–$65,000 year
On-siteSchiller Park, Illinois, United States
Job Summary
Analyze data from custom screens and proactively communicate airline changes to dispatch and catering teams. Monitor arrival and departure times, alert management when departures are in jeopardy, and track all flight, gate, meal order, and other changes. Serve as the primary representative for the unit in the Airport Tower, making operational decisions on gate changes and aircraft swaps while partnering with the Department Manager to contest delays. Relay flight changes to drivers on the ramp, direct work flow, resolve customer problems, and answer calls regarding concerns. Rotate periodically between day, night, and vacation shifts.
Required Qualifications
- H.S. diploma
- Associate's degree
- Minimum 3 years of experience working in a customer service capacity
- 1 year experience directing the work of others
- Experience working in the airline industry
- Basic computer skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Strong customer service skills
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Able to make independent decisions
- Able to compile data from multiple sources with a high degree of accuracy
- Able to communicate status changes to all parties in a timely manner
- Driven to document and improve processes
- Able to develop rapport with major client
- Excellent written and oral communication skills
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
- Excellence
- Passion
- Responsibility
- Respect
- Work in the airport Tower
- This position will rotate periodically between day shift, night shift and vacation relief
Desired Qualifications
- Associate's degree preferred
- Experience working in the airline industry is preferred
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