Tow Truck Operator
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Respond quickly and safely to dispatched calls for light and medium-duty towing, handling accident recovery, breakdowns, and roadside assistance. Properly secure vehicles using approved procedures, take clear photos, and complete accurate digital paperwork for every job. Communicate professionally with customers, dispatch, and law enforcement while maintaining tow truck cleanliness and equipment readiness. Operate equipment safely at all times, strictly following company policies, safety procedures, and dispatch instructions. This structured role demands discipline, speed, and attention to detail in high-pressure situations, offering competitive performance-based pay and consistent call volume. Operators represent the brand with pride, working within a respected towing company that values accountability and professional conduct.
Required Qualifications
- 2–3 years minimum towing experience (flatbed or wheel lift)
- 3-year clean driving record (no major violations)
- Valid Driver's License
- Current DOT Medical Card
- Ability to pass background check and drug screening
- Strong knowledge of vehicle securement and towing safety procedures
- Ability to work in high-pressure situations including accidents and roadside emergencies
- Strong communication and customer service skills
- On-time arrival for every shift
- Professional appearance and conduct
- Respect for customers and company equipment
- Strong work ethic and productivity
- Ability to handle stressful situations calmly
- Clean documentation and photo verification on every call
- Discipline
- Speed
- Attention to detail
- Dependable
- Disciplined
- Motivated
- Structured mindset
- Professional mindset
- Accountability mindset
- Pride in doing the job correctly the first time
- Understanding of the towing industry
- Ability to perform under pressure
- Ability to represent the brand with pride
- Ability to move with purpose
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