Tour Reservationist
On-site · Kapolei, Hawaii, United States
Job Summary
Tour Reservationist role in Kapolei, HI requiring fluency in Japanese; handles guest reservations using PonoRez, processes changes and cancellations, codes/records deposits, and maintains VIP guest relations. Responsibilities include entering reservations, assigning rates, and ensuring accurate documentation. Requires 1-2 years reservations experience, valid driver’s license with own transportation, strong communication skills, ability to work weekends/holidays/evenings, and proficiency with MS Office; local in Kapolei, Hawaii.
Required Qualifications
- 1 - 2 years tour reservations experience
- Familiar using PonoRez (web-based central reservation system)
- Valid Driver’s License and own transportation is required
- Must be self-driven, motivated and possess excellent relationship-building skills
- Excellent verbal and written communication skills
- Able to work on weekend, holidays and some evenings
- Strong computer proficiency including MS Office Suite
- Fluent in Japanese (speaking, reading, and understanding)
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