Tour Escort
On-site · Kapolei, Hawaii, United States
Job Summary
Tour Escort responsible for greeting and guiding guests from Waikiki to Wet'n'Wild Hawaii, ensuring exceptional customer service throughout the park. Duties include preparing the daily manifest, greeting guests and assisting in boarding tour buses in Waikiki, guiding guests with superior service during rides, meals, and shopping, and dropping off guests at day’s end in Waikiki. Requires ability to speak Japanese and English clearly, strong customer service and problem-solving skills, travel industry experience preferred, supervisory capability for a staff of 2-5, and basic computer knowledge (MS Office/reservation system).
Required Qualifications
- Able to speak clearly and understand the Japanese and English language.
- Have excellent customer service skills and able to problem solve.
- Travel industry experience preferred.
- Able to supervise a staff of 2-5 people.
- Basic computer knowledge required (MS office/ Reservation system).
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