Total Loss Settlement Supervisor
$85,000–$93,000 year
Remote · Chicago, Illinois, United States or US
Job Summary
Total Loss Settlements Supervisor at Snapsheet, a remote, full-time role leading a team responsible for the full lifecycle of total loss claims, coaching for improved communication with vehicle owners, lienholders, storage facilities, and carrier customers, and driving KPIs. The role requires managing settlements with expertise in total loss evaluations, salvage regulations, state compliance, and use of estimating platforms (Mitchelle, CCC One, Audatex). Responsibilities include hiring/onboarding, HR tasks, reporting on team performance, auditing files, handling escalations, and serving as the primary point of contact for client and adjuster escalations, all while working from a home office and contributing to a collaborative, growth-oriented environment.
Required Qualifications
- Must have leadership of total loss settlements with an insurance carrier
- Working understanding or background in estimating and evaluating total losses
- Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
- 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
- 1+ year of Total Loss Settlement team leadership with proven results
- Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
- Thorough understanding of automobile terminology and vehicle construction
- Working experience of estimating platforms: Mitchelle, CCC One, Audatex
- Excellent verbal and written communication skills
- Proficiency in Microsoft Suite
- Proficient in data analysis and reporting
- Detail-oriented and organized, with a commitment to delivering accurate and timely results
- Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
- Team player with positive attitude and ability to work well with others
- Ability to work independently and manage time efficiently in a virtual work environment
Desired Qualifications
- Leadership experience in total loss settlements
- Experience coaching and developing teams
- Strong communication and negotiation skills
- Proficiency with Microsoft Suite and data analysis
- Experience with estimating platforms such as Mitchelle, CCC One, Audatex
- Ability to work in a virtual/remote environment
- HR tasks and onboarding experience
- Ability to manage KPIs and reporting to leadership
- Knowledge of salvage regulations and state compliance
- Ability to handle escalations and client communications
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