Total Loss Settlement Adjuster
Remote · Chicago, Illinois, United States or US
Job Summary
Total Loss Settlement Adjuster at Snapsheet, a remote-enabled role focused on settling total loss claims with owners and lienholders, securing vehicle releases, negotiating release fees, and managing salvage processes. The position requires evaluating total losses, understanding estimatics, policy and carrier guidelines, state regulatory compliance, and communicating effectively with carriers, body shops, lienholders, and customers from a home office. The role emphasizes independent remote work, detailed documentation of claims, and collaboration with repair facilities and salvage yards while maintaining professional demeanor. Prior total loss settlement experience and familiarity with estimating platforms (Mitchell UltraMate, CCC One, Audatex) are key, with opportunities for growth, mentorship, and internal promotions.
Required Qualifications
- Must be currently completing total loss settlements with an insurance carrier
- Must have a working understanding or background in estimating and evaluating total losses
- Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
- 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
- Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
- Thorough understanding of automobile terminology and vehicle construction
- Working experience of estimating platforms: Mitchell UltraMate, CCC One and/or Audatex
- Excellent verbal and written communication skills
- Detail-oriented and organized, with a commitment to delivering accurate and timely results
- Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
- Team player with positive attitude and ability to work well with others
- Ability to work independently and manage time efficiently in a virtual work environment
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