Top Advisor Srvcs Spec (NRF)
$60,880–$60,880 year
RemoteFranklin, Wisconsin, United States
Job Summary
Resolve investment operations inquiries and escalations from home office leaders, field staff, and team members using industry knowledge and analytical skills. Research and respond to client issues including trade placement, system access, account maintenance, market trends, and investment education. Provide ongoing supervisory oversight of investment advisory accounts to ensure compliance and fiduciary responsibilities. Promote client retention by managing service levels for the call center and daily processing work while collaborating with specialists to monitor area performance. Assist team members with complex cases beyond their knowledge base and contribute to process improvement, product introduction, and system enhancement initiatives.
Required Qualifications
- Bachelor's degree in Business or related field or equivalent industry experience
- Broad professional knowledge of the investment industry gained through a minimum of three years in an investment service or operations capacity
- Demonstrated leadership and interpersonal skills
- Demonstrated analytical skills and confidence to make judgments and decisions involving ambiguity
- Strong interpersonal and written communication skills
- Demonstrated ability to positively influence and work cooperatively with employees at all levels
- Demonstrated ability to proactively react to change
- Self-motivated and self-directed with the ability to manage multiple assignments with minimal guidance or direction
- Strong technical knowledge of the operational aspects related to brokerage and advisory services/products
- Demonstrated ability to apply knowledge across complex business areas and manage projects in a cross functional environment
- Strong business acumen and demonstrated ability to learn new business concepts and procedures
- Minimum of a FINRA Series 6 or FINRA Series 7
Desired Qualifications
- Knowledge of platforms such as Pershing and Envestnet for portfolio management, trading, compliance, performance, and reporting
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