Tom Wood Service Manager Talent Pool
On-siteIndianapolis, Indiana, United States
Job Summary
Lead and develop Service Advisors, Technicians, Dispatchers, and support staff while fostering a culture of accountability, teamwork, and continuous improvement. Drive customer satisfaction and retention through exceptional service experiences, monitor key performance metrics, and manage shop productivity and repair order flow. Ensure compliance with manufacturer standards, warranty requirements, and company policies. Partner with Parts, Sales, and dealership leadership teams to achieve business objectives, oversee department profitability, and recruit high-performing service teams. Maintain a safe, organized, and professional service operation. Submit your resume to be considered for future Service Manager openings across the Tom Wood Auto Group family of dealerships.
Required Qualifications
- Previous automotive service management, fixed operations, or dealership leadership experience
- Strong understanding of dealership service operations and performance metrics
- Proven ability to lead, motivate, and develop teams
- Excellent communication, problem-solving, and customer service skills
- Experience managing departmental budgets, productivity, and profitability
- Familiarity with dealership management systems and service technology platforms
- Valid driver's license and acceptable driving record
Desired Qualifications
- Previous automotive service management, fixed operations, or dealership leadership experience preferred
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