Tolling Call Center Representative (Full-Time)
$29,120,000–$31,616,000 year
On-siteTampa, Florida, United States
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales interactions, resolving support issues and selling new products while ensuring first-call resolution. Research systems to locate missing data, coordinate with departments to resolve complex issues, and accurately document customer claims. Utilize knowledge bases and training materials to answer questions, follow required scripts, and escalate unresolved matters to appropriate staff. Lead fact-finding discussions to determine the best options for customers and adhere to all attendance and schedule requirements.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
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