TLM Support Manager
On-siteToronto, Ontario, Canada
Job Summary
Lead enterprise-wide reconciliation transformation initiatives by designing future-state solutions that reduce operating costs and strengthen financial controls. Drive organizational change management across business units and operations teams to reimagine current-state reconciliation processes and establish centers of excellence. Conduct advanced business analysis, eliciting requirements and translating complex needs into scalable SmartStream TLM configurations. Optimize reconciliation processes for GL-to-source, sub-ledger, and multi-way scenarios while architecting data transformation designs and ETL workflows. Develop enterprise-grade documentation, including EPICs, user stories, and UAT plans, to support Finance Shared Services scaling. Partner with cross-functional stakeholders to align competing needs and champion transformational outcomes across the enterprise.
Required Qualifications
- Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification
- 6+ years of business analysis experience delivering large-scale initiatives, with demonstrated expertise in requirements elicitation and management, enterprise analysis, requirements analysis, and solution assessment and validation
- Deep understanding of reconciliation processes, including GL matching, exception management, cash reconciliation, balance reconciliation, suspense account management, sub-ledger reconciliation, and multi-way reconciliation scenarios in domestic banking, international banking, or insurance environments
- 3+ years of specialized experience leading end-to-end financial services transformation initiatives, including requirement gathering, solution derivation, operational support during transitions, and production deployments
- Proven ability to work independently with minimal support, deriving solutions and driving initiatives to completion while collaborating effectively between operations and IT partners
- Critical and strategic thinking capabilities to analyze complex business challenges and develop innovative, solution-driven approaches
- Demonstrated expertise translating complex financial services requirements into actionable technical solutions, with strong business acumen and source-to-target data mapping expertise
- Proficiency in gap analysis for current state versus future state assessments and source-to-target data mapping
- Enterprise-level delivery experience managing complex, multi-stakeholder initiatives with demonstrated collaboration across CTB, RTB, and Operations teams
- Demonstrated ability to lead cross-functional teams through business transformations with strong stakeholder engagement and change management capabilities
- Flexibility to support occasional weekend availability for system go-lives and production cutover events
Desired Qualifications
- Proficiency with SmartStream TLM Platform for GL-to-source system reconciliation, sub-ledger matching, and n-way reconciliation scenarios
- Canadian or Caribbean banking experience in personal and commercial banking
- Knowledge of GL attestation policies, reconciliation workflows, and PEGA Attestation Workflow platforms
- Understanding of trade lifecycle management and Systems Development Lifecycle (SDLC) principles
- Experience with ETL technologies such as Datastage, Monarch, Apache Airflow, or Python
- Proficiency with Tableau for reporting and data visualization
- UAT testing and production release support experience
- Familiarity with JIRA and Confluence for project collaboration and documentation
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